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Once you've found the products you wish to buy and have added them to your trolley, you can begin the checkout process by clicking on the 'Checkout' button, which is where you'll pay for your goods and arrange delivery.
You can also register with us before or during the checkout process to retrieve your details and choose delivery address/es. Please note that payment card details will not be saved in your account. You will also be asked to set up a password to access your account.
If you have purchased gifts previously, simply use your existing email address and password. If you can’t remember your password, you can use the forgotten password link.
Promotions and incentive codes
Please note that only one incentive code can be used per order and incentive codes can't be used in conjunction with any other promotion.
Please tell us any information that will help when delivering your order in the 'Delivery note' box eg. Leave with neighbour (maxiumum of 30 characters including spaces). Please note all orders will be delivered any time between 7.30am and 6.30pm Monday to Saturday (excluding public holidays) - unfortunately we're unable to deliver at times requested by customers in the 'Delivery note' box.
Adding a gift message
It’s easy to add a gift message to your order. Once you've selected your delivery option, tick the box and type your message in the box (maxiumum of 120 characters including spaces).
When you're ready to complete your order, click the ’place order’ button. Within approximately 30 minutes of placing your order, you'll be sent an order confirmation email. During this time, you can amend your order, such as altering the delivery address, gift message or delivery instructions by contacting Customer Care on 0800 188 881 between:
8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday
We will email you again when your order is on its way.
myWaitrose card holders
You can register your myWaitrose card on Waitrose Gifts - simply log in to your account and select myWaitrose Membership from the options on the left hand side.
For more information please read the terms and conditions here.
If you have an incentive code, you can enter this during the checkout process and the value of your trolley will be adjusted.
We offer various ways for you to pay for your order including: Partnership Card; Paypal; Visa Debit (Delta); MasterCard; Delta; Maestro UK; American Express and John Lewis & Waitrose gift vouchers. You may use a combination of gift vouchers and any payment card we accept to pay for your order. Please note that there is a limit of ten gift vouchers per transaction. Unfortunately John Lewis Partnership giftcards cannot currently be redeemed on Waitrose Gifts. We apologise for any inconvenience caused.
PayPal customers who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
Please note Luncheon Vouchers and Coupons cannot be use as a method of payment online. However they may be used when paying in branch.