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Pre-order your fresh hamper today for delivery in time for Christmas

Help

Using the site

Find what you're looking for easily

There are three simple ways to find what you’re looking for:

Using the gift finder

If you know the sort of thing you’re looking for, but would still like a little inspiration, use our gift finder to discover something special. Simply select your favourite option from the drop-down menu and set your budget using the price slider, click 'Find' and then browse the selection.

Using the search box

Here you can type in the name of the product you want to find, the six digit line number if you know it, or key words such as ‘hamper’ or ‘chocolate’. To find a wider selection, keep your terms fairly broad, or if you’re after something specific, you can be more precise, using terms such as ‘chocolate hamper’.

Using the navigation tabs

The tabs sitting below the Waitrose Gifts logo are the ‘departments’ of our online shop. Hover over them and a drop-down menu will appear showing what the ‘department’ contains. If you click on one of the tabs, you will be taken to a page displaying products within that department. Here, you will find a menu on the left-hand side of the screen that will help you refine your choices. For example, you can choose to search by ‘Container Type’, ‘Organic’, ‘Price’ or ‘Customer Rating’ by clicking the arrow beside the relevant search criteria.

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Placing your order

Once you've found the products you wish to buy and have added them to your trolley, you can begin the checkout process by clicking on the 'Checkout' button, which is where you'll pay for your goods and arrange delivery.


You can also register with us before or during the checkout process to retrieve your details and choose delivery address/es. Please note that payment card details will not be saved in your account. You will also be asked to set up a password to access your account.


If you have purchased gifts previously, simply use your existing email address and password. If you can’t remember your password, you can use the forgotten password link.


Promotions and incentive codes

Please note that only one incentive code can be used per order and incentive codes can't be used in conjunction with any other promotion.


Delivery instructions

Please tell us any information that will help when delivering your order in the 'Delivery note' box eg. Leave with neighbour (maxiumum of 30 characters including spaces). Please note all orders will be delivered any time between 7.30am and 6.30pm Monday to Saturday (excluding public holidays) - unfortunately we're unable to deliver at times requested by customers in the 'Delivery note' box.


Adding a gift message

It’s easy to add a gift message to your order. Once you've selected your delivery option, tick the box and type your message in the box (maxiumum of 120 characters including spaces).


When you're ready to complete your order, click the ’place order’ button. Within approximately 30 minutes of placing your order, you'll be sent an order confirmation email. During this time, you can amend your order, such as altering the delivery address, gift message or delivery instructions by contacting Customer Care on 0800 188 881 between:

8am and 10pm Monday to Friday

8am to 9pm Saturday

9am to 7pm Sunday


We will email you again when your order is on its way.


myWaitrose card holders

You can register your myWaitrose card on Waitrose Gifts - simply log in to your account and select myWaitrose Membership from the options on the left hand side.


For more information please read the terms and conditions here.


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Using promotional codes

If you have an incentive code, you can enter this during the checkout process and the value of your trolley will be adjusted.


Terms and conditions
One redemption per household. Promotional code can only be used once, and is non-transferable and cannot be used in conjunction with any other promotional code. We reserve the right to withdraw this promotion at any time. Promotions are not applicable in branch, concessions or Welcome Break.


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Payment options

We offer various ways for you to pay for your order including: Partnership Card; Paypal; Visa Debit (Delta); MasterCard; Delta; Maestro UK; American Express and John Lewis & Waitrose gift vouchers. You may use a combination of gift vouchers and any payment card we accept to pay for your order. Please note that there is a limit of ten gift vouchers per transaction. Unfortunately John Lewis Partnership giftcards cannot currently be redeemed on Waitrose Gifts. We apologise for any inconvenience caused.


PayPal customers who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.


Please note Luncheon Vouchers and Coupons cannot be use as a method of payment online. However they may be used when paying in branch.


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Further help

If you need help placing an order or have any other questions, please contact Customer Care by emailing waitrosegifts@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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