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At Waitrose we understand that the safety of your personal information is extremely important. We use all the security tools at our disposal to protect your personal data and your credit card information from unauthorised access.


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Payment options

We offer various ways for you to pay for your order including: Partnership Card; Paypal; Visa Debit (Delta); MasterCard; Delta; Maestro UK; American Express and John Lewis & Waitrose gift vouchers. You may use a combination of gift vouchers and any payment card we accept to pay for your order. Please note that there is a limit of ten gift vouchers per transaction. Unfortunately John Lewis Partnership giftcards cannot currently be redeemed on Waitrose Florist. We apologise for any inconvenience caused.


PayPal customers who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.


Please note Luncheon Vouchers and Coupons cannot be use as a method of payment online. However they may be used when paying in branch.


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Credit and debit card safety

We take every step to ensure that your credit/debit card details are safe. Waitrose uses the latest technology to protect your credit and debit card details, and does not release personal information to any other company outside the John Lewis Partnership.


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How do I know the system is secure?

Waitrose uses the most up-to-date version of the Secure Sockets Layer (SSL) protocol to protect all the personal information you provide. This means that your information is encrypted and scrambled while in transit and cannot be read by anyone else.

By using these security methods, other visitors to the site are prevented from accessing or viewing your personal information at all times.


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Verified by Visa and MasterCard® SecureCode™

To give you even more confidence in shopping online with Waitrose, we’ve introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services, you can visit the following websites:


Verified by Visa

MasterCard® SecureCode™


Once you've registered and created your own private password with your bank, you will be automatically prompted at checkout to provide this password each time you make a purchase online.


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How much will I be charged?

Whether you're paying with a debit or a credit card, you will not be charged a merchant fee.



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Paying with John Lewis & Waitrose gift vouchers

John Lewis & Waitrose gift vouchers can be exchanged for goods in all John Lewis and Waitrose shops, and can also be used to purchase goods online or over the telephone from John Lewis Direct, Waitrose Florist, Waitrose Gifts or Waitrose Cellar. They can also be used to purchase groceries online from the Waitrose groceries website.


Gift vouchers may not be exchanged for cash.


If the goods purchased online total less than the value of the gift voucher(s), we are unable to hold any balance as a credit for you with Waitrose Gifts.


Gift vouchers may not be used to discharge indebtedness on any account or credit card issued by John Lewis plc, Waitrose Ltd, or John Lewis Financial Services, nor may they be used for the purchase either directly or indirectly of any financial product or service, including John Lewis & Waitrose gift vouchers. Unfortunately John Lewis Partnership giftcards cannot currently be redeemed on Waitrose Gifts. We apologise for any inconvenience caused.


When redeeming gift vouchers online or over the telephone you will be required to give the serial number of the voucher, and the online security code which is revealed by scratching off the holographic panel. A maximum of ten vouchers can be used per transaction.


Once the panel has been scratched off, the gift voucher cannot be redeemed in any of our shops. If the security code has already been used for shopping online or over the telephone the voucher will be void. If your gift vouchers become accidentally damaged, please contact Customer Care by emailing waitrosegifts@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


Gift vouchers are void if the perforated tear-off area has been removed.


If you have to return goods you have purchased online using gift vouchers, then in most instances we will send you gift vouchers in the post to replace them. Products bought online from Waitrose Gifts cannot be returned to Waitrose or John Lewis branches. This does not affect your statutory rights.


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