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About us

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About the John Lewis Partnership

For full information on the John Lewis Partnership, visit our corporate website. Here you'll find details concerning our structure and history, careers, financial results, press releases, corporate social responsibility policy and general information.


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Our branches

If you have a question about a purchase made in one of our branches, please contact the Waitrose branch you visited. Details of each branch can be found on waitrose.com.


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Contact us

If you would like to ask a question or make a comment on your experience of using this website, please contact Customer Care by emailing waitrosegifts@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


From outside the UK - 44 (0)1344 82 5232


You can also contact us through one of the other methods below:


By fax - 01344 824 978


By post - Customer Care, Waitrose Gifts, Doncastle Road, Bracknell, RG12 8YA


Other useful numbers


Partnership Card


Call our Partnership Card services on 0845 300 3833, 7am to midnight, 7 days a week.

Textphone (for the hard of hearing) 0121 265 3051, 7am to midnight, 7 days a week.


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Accessibility

Waitrose is committed to providing a web site that is inclusive and available for all user groups including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities.

We have made sure that, wherever possible, pages comply with the key requirements of the W3C (World-Wide Web Consortium) best practice accessibility guidelines. We are actively working to improve the site so that every page will conform to the AA level of the WCAG 2.0 (Web Content Accessibility Guidelines).


Screen reader compatibility

Some operating systems also have built-in accessibility features that can read text aloud, or magnify parts of the screen. If you have your own screen reading software you should find it works well on waitrosecellar.com. We suggest if your software has a 'forms mode', that you do not turn it on. Waitrose Gifts should be compatible with the most recent version of Jaws.


Advice on accessibility on external sites

The following external sites are also useful resources when it comes to accessibility in order to find out more about adjusting your settings and help and support:


BBC My web my way

W3C Web Accessibility Initiative

Web Content Accessibility Guidelines 2.0

Action on Hearing Loss

British Deaf Association

Royal National Institute for the Blind


Getting further assistance

If you have any questions or feedback regarding the accessibility of this site or if you experience any difficulty using it, please contact Customer Care by emailing waitrosegifts@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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Complaints

Online

If you are not satisfied with the level of service you receive online, please let us know by contacting us as above.

We undertake:


To deal with your complaint fairly, confidentially and effectively.
To acknowledge your complaint within 5 days and provide a likely timescale for resolving it.
To keep you updated on progress made.

Branches

If you are not satisfied with the level of service you receive in a Waitrose branch, please discuss the issue with a manager at the time.

If you were unable to do this, or feel unhappy or dissatisfied with the response you received, please contact Customer Care by emailing customersupport@waitrose.co.uk or by calling 0800 188 884 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


You can also write to them at:


Customer Care, Waitrose Limited, Doncastle Road, Bracknell, Berkshire, RG12 8YA.


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Website technical issues

If you're experiencing technical issues when using this website, please contact Customer Care by emailing waitrosegifts@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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